Satisfaction Guarantee & Refund Policy

1. Our Core Commitment to Quality

At PAK HAY MO (operating Fervanto), our priority is delivering scientifically rigorous, clearly explained health monographs and personalized educational dossiers. If you commission specialized research dossiers or advisory reviews, we want you to be completely satisfied with the depth and accuracy of our synthesis.

2. 30-Day Satisfaction Guarantee for Advisory Services

In addition to statutory European consumer rights, PAK HAY MO offers a voluntary 30-Day Satisfaction Guarantee for any commissioned educational advisory dossiers:

• If a commissioned educational dossier fails to address the agreed-upon scientific bibliography or physiological parameters, you may request a complimentary re-synthesis within 30 calendar days.
• If you remain unsatisfied after revision, a full 100% refund of any advisory fees paid will be issued without penalty.

3. European Statutory Right of Withdrawal (14 Days)

Under Article L. 221-18 of the French Consumer Code and Directive 2011/83/EU, consumers have the legal right to withdraw from a service contract within fourteen (14) days from contract conclusion without providing reasons, unless performance has fully commenced with prior express agreement.

4. Refund Request Procedure

To request a refund or re-synthesis under this policy, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request – Advisory Service".
2. Include your full name, transaction date, and the specific feedback or concern regarding the dossier.
3. Our Paris administrative desk will review and confirm processing within two (2) business days. Refunds are credited back to the original payment instrument within 5 to 7 banking days.

5. Paris Office Contact for Billing Assistance

For any billing questions or satisfaction inquiries, contact us directly at:
PAK HAY MO
56 Rue du Temple, 75004 Paris, France
Telephone: +33 1 42 68 55 00 (Mon – Fri: 09:00 – 18:00 CET)